{"id":7111,"date":"2023-01-11T17:06:10","date_gmt":"2023-01-11T16:06:10","guid":{"rendered":"https:\/\/www.globaltechitalia.com\/?page_id=7111"},"modified":"2023-01-11T17:08:27","modified_gmt":"2023-01-11T16:08:27","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/www.globaltechitalia.com\/?page_id=7111&lang=en","title":{"rendered":"Helpdesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7111\" class=\"elementor elementor-7111\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c9ddaa ot-traditional elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c9ddaa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b1422b7 ot-flex-column-vertical\" data-id=\"b1422b7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21364e0 elementor-widget elementor-widget-text-editor\" data-id=\"21364e0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.11.5 - 14-03-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"color: #222222;\"><span style=\"font-family: Arial, serif;\"><span lang=\"en-US\">Help Desk assistance services are characterized by a complex network of interrelationships, where the results of each activity serve as input to the others, reaching the point of influencing their results. In this context, our approach follows ITIL best practices.<br \/>Thanks to consolidated experience, we have defined an integrated model of processes, people, products, capable of enhancing the capacity of the proposed organization, optimizing the services provided and ensuring the expected SLAs. In particular, the optimization of the processes implemented is pursued through preventive actions to minimize the number of problems and operating methods to reduce the resolution times of anomalies.<br \/><br \/>The services offered in this area are generally attributable to the management of workstations and connected peripherals, as well as user support for application problems.<br \/><br \/>In addition to Help Desk services, we boast consolidated experience in offering IT Service Desks (therefore with IT-oriented and not user-oriented services): in these activities we provide services based on ITSM (IT Service Management) with extreme to Service Catalogue, Change Management, Incident Management, Problem Management and CMDB.<br \/><\/span><\/span><\/span><\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5a5390 elementor-widget elementor-widget-text-editor\" data-id=\"b5a5390\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4><span class=\"Apple-converted-space\">Among the services provided on an ongoing basis by our resources:<\/span><\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d9239f5 ot-traditional elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d9239f5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-88c3587 ot-flex-column-vertical\" data-id=\"88c3587\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-449bc8a elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"449bc8a\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/www.globaltechitalia.com\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Asset Management and Stocks Management: the working group, in addition to guaranteeing the correct assignment of assets, will ensure that the stocks agreed with the customer's contact person are guaranteed, monitoring the established levels of reordering of materials<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Event & Meeting Support: the working group supports Clients in managing problems and in supervising meeting rooms and Board Rooms<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Service Catalogue: requests for IMAC-type activities include on-site activities with at least one external inspection of quality and conformity\/certification of the product to the existing IT reality, installation of the certified or authorized product, connection to the electricity and IT network , the start-up and function test<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mobile Support (Voice\/Data): where necessary, the work group interacts with the telephone manager chosen by the Customer or with the groups of specialists from the equipment manufacturers<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67cf6d3 ot-traditional elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67cf6d3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ecd9e8a ot-flex-column-vertical\" data-id=\"ecd9e8a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee01870 elementor-widget elementor-widget-text-editor\" data-id=\"ee01870\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #222222;\"><span style=\"font-family: Arial, serif;\"><span lang=\"en-US\">For each Customer site, Global Technologies Italia prepares<br \/>SPOC (Single Point of Contact); this service, through multiple levels of assistance, carries out reception activities, interpretation of the requested information dissemination, troubleshooting, Incident &amp; Problem Solving, Change Management, Knowledge management and everything else requested by the Customer in the RFP.<\/span><\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2143337 ot-traditional elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2143337\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8a62197 ot-flex-column-vertical\" data-id=\"8a62197\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a983f8 elementor-widget elementor-widget-spacer\" data-id=\"6a983f8\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.11.5 - 14-03-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help Desk assistance services are characterized by a complex network of interrelationships, where the results of each activity serve as input to the others, reaching the point of influencing their results. In this context, our approach follows ITIL best practices.Thanks to consolidated experience, we have defined an integrated model of processes, people, products, capable of [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.globaltechitalia.com\/index.php?rest_route=\/wp\/v2\/pages\/7111"}],"collection":[{"href":"https:\/\/www.globaltechitalia.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.globaltechitalia.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.globaltechitalia.com\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.globaltechitalia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7111"}],"version-history":[{"count":4,"href":"https:\/\/www.globaltechitalia.com\/index.php?rest_route=\/wp\/v2\/pages\/7111\/revisions"}],"predecessor-version":[{"id":7115,"href":"https:\/\/www.globaltechitalia.com\/index.php?rest_route=\/wp\/v2\/pages\/7111\/revisions\/7115"}],"wp:attachment":[{"href":"https:\/\/www.globaltechitalia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}